Policies & Terms

Shipping 

We will ship worldwide!!! Please contact us regarding International Shipping and to obtain a Shipping Quote. We will create a Custom Listing especially for you!

We regularly sell and ship within the United States, shipping is estimated within the continental U.S. and may be higher or lower than quoted. We do offer combined shipping!!! Place your order from Pearce's Craft Shop LLC Website and we will gather your purchases into as few boxes as possible, weigh them and calculate shipping.  We will refund any amount you have paid over the actual shipping amount. We refund any over payment of shipping fees when your order is shipped. If the shipping amount is more than stated we will contact you for payment of the additional amount. 

All orders are confirmed and verified before processing. Most orders are processed within 24 hours and prepared for shipping within 48 hours. We strive to process your order as quickly as possible. Orders placed after the 12 p.m. EST daily cut-off time on Fridays, weekends, or during high volume periods may take longer to process. 

Orders are shipped via the United States Postal Service and a Tracking Number will be emailed to you. A shipping estimate is provided on all item listings, however the actual shipping cost may be more or less than the estimate requiring a shipping cost adjustment. If shipping is in excess of that estimated you will receive an additional invoice, however if shipping is less you will receive a refund of the over payment.  

Shipping transit time will take an additional 3-8 business days Continental U.S. for ground shipment. Transit times may vary and are dependent upon carrier. Shipping Companies do not guarantee delivery times to residential destinations. Saturdays, Sundays, and Holidays are not counted when calculating the number of days a parcel will spend in transit. If you require expedited shipping, please let us know prior to placing your order and we will adjust the shipping fee.

Shipping Insurance is highly recommended and is the responsibility of the customer, please contact us prior to purchasing to request Shipping Insurance and the cost will be included in your shipping estimate.

Customs and Duties Fees are the responsibility of the customer. Pearce's Craft Shop LLC is not responsible for delays due to customs. Customers are responsible for contacting the carrier for issues arising with international shipping.

Merchandise returned via the Shipping Company are the responsibility of the customer and subject to a 10% re-stocking fee which will be deducted from the order refund upon termination of the transaction. Merchandise shipping fees are not refundable. If the customer wants the merchandise re-shipped, a new address must be provided and payment of additional shipping fee to new location must be paid before shipment.

Cancellations

We Process and Ship FAST!!!  

We take great pride in processing of orders as soon as it is received.

If you must cancel your order, please do so by calling 814-259-3175 within 2 hours of order placement, or before your item has been shipped whichever comes first. We can not issue a refund after your order has shipped.

Returns

WE GLADLY ACCEPT RETURNS AND EXCHANGES
Just contact us within: 3 days of delivery
Ship returns back to us within: 14 days of delivery

- Refunds and Exchanges will not be issued beyond the above stated timeline.

THE FOLLOWING ITEMS CAN'T BE RETURNED
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom Orders
- Personalized Orders
- Digital Downloads

CONDITIONS OF RETURN
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Customers returning merchandise are responsible for all shipping fees.Shipping fees are not refundable. A 10% Re-stocking fee will be deducted from refund total. Credit on returned merchandise may take an average of 2 weeks to process depending upon original payment method. For items received defective, please contact customer service to discuss merchandise replacement or credit for purchase.  All claims of defect must be made immediately upon receipt of order. Customer is responsible for providing proof of damage by digital photograph upon making their claim.  A suitable resolution will be made on a case by case basis. 

Damages incurred during shipping are the responsibility of the carrier and a claim by the customer must be filed with the carrier accordingly. We recommend purchasing Insurance when placing an order. Please retain all packing materials for the claims process. You will need to contact the shipping company with your Shipping Insurance information.  

Claims for Missing or Undelivered Parcels must be filed by the Customer with the Carrier.

Pearce's Craft Shop is not responsible for your order once it has shipped.

Damaged or Defective Merchandise 

We do our best to ensure orders arrives in perfect condition. 

For items received defective, please contact Pearce's Craft Shop LLC.  All claims of defect must be made immediately upon receipt of order. The customer is responsible for providing proof of damage by digital photograph upon making their claim.  A suitable resolution will be made on a case by case basis.

Privacy & Customer Information

We are committed to protecting your privacy and security. We will not sell or knowingly disclose our customer list or customer email or any other customer information. We will attempt to protect the privacy of our customers and their information that is stored on our network. Our Website Hosting Company has it's own Privacy Policy as well.  We will only access and disclose information as necessary to comply with applicable laws and government requests, to operate and maintain our systems and services, or to protect ourselves or our customers. We will not monitor or disclose a customer's private email messages unless required by court order or law. We will cooperate with the authorities and will notify such authorities if it is suspected that a customer is engaged in illegal activities. 

 WE RESERVE THE RIGHT TO MAKE CHANGES OR CORRECTIONS TO OUR PRODUCTS, PRICES, DESCRIPTIONS, AND ANY OTHER INFORMATION PROVIDED ON THIS WEBSITE WITHOUT NOTICE.

By ordering from Pearce's Craft Shop LLC you agree to all Policies & Terms as outlined herein.